A St. John's mother who spent four days on the phone booking a COVID-19 test says the reservation system she was forced to navigate desperately needs a revamp. Anyone looking to take a free COVID-19 test in Newfoundland and Labrador has to book an appointment through the 811 health line. Doing so requires making or receiving at least three phone calls — already a tedious process. "Hours of operation may be adjusted to meet demand, as required," Eastern Health spokesperson Allison Barter said in an email to Radio-Canada. "The holdup seems to be in Eastern Health and it seems to be related to the public health mechanism there, rather than staff.… They're operational issues and we're making sure that Eastern Health is on top of that."

Source: CBC News September 15, 2020 09:30 UTC