Customer service goes on autopilotIntelligent automation is one of the biggest opportunities for enterprise innovation in 2017. And customer service, with its barrage of repetitive interactions, is the perfect starting point. It’s also costly: major enterprises lose more than $40 billion in profits due to poor customer service. Just look at the high rates of negative customer service experiences that exist in the industry to see how significant this problem is. 2016 spawned the rise of chatbots into the mainstream and they’ve since been lauded as the customer service technology of the future, particularly as many consumers prefer mobile messaging for customer service.

Source: Huffington Post February 06, 2017 19:44 UTC