However, as the use of these bots spike, a lot of fact and fiction get jumbled up, leading to various myths. Separating one from the other becomes essential not only to understand how chatbots work but also to integrate them within a business. So, let’s get down to debunking chatbots myths! Myth 3: Chatbots are solely based on AIIt is commonly believed that chatbots are based strictly on the AI framework and work on algorithms categorized under the technology. Myth 4: Chatbots are text-based onlyAnother widespread misconception about these bots is that they are all text-based.

Source: Forbes October 20, 2018 23:03 UTC