“I’ve never had to be on hold that long for any customer service in my life,” she said. Over the past few months, customers around the world have been lamenting call wait times and, more broadly, the process of rebooking canceled flights. “It’s a joke all over,” said Gilles Alexandre Bussutil, a consultant who specialises in helping airlines improve customer experience. The issues have to do with staffing, according to many airlines, reservation agents and industry analysts, but exactly who or what is to blame depends on whom you ask. But passengers are not likely to see this plan translate into lower wait times anytime soon, several industry analysts said.

Source: bd News24 November 14, 2021 09:12 UTC