It was decided at a recent meeting between officials of the consumer affairs ministry, DIPP and NITI Aayog that all consumer complaints related to ecommerce companies would be addressed within two days through Twitter.Sitharaman had asked the consumer affairs ministry to assign two officials to run a grievance redressal mechanism along with the commerce ministry for ecommerce-related queries. However, this issue is complicated as many of the companies in question seem non-existent...we will look into it together with the consumer affairs ministry," Sitharaman said.The minister did not share the names of the companies against whom complaints were received. The commerce ministry is also examining grievances of offline retailers and their associations against ecommerce companies. Nasscom has taken up the issue of increased fees for H-1B visas by $2,000 and L1 visas by $2,250 last year. "Auditing of companies, they being checked again and again gives the Indian industry an impression of being targeted and hence, they feel trust would get hit," said Sitharaman.

Source: Economic Times September 01, 2016 21:56 UTC