Here, 15 members of Forbes Business Council share their expert insight on how organizations can leverage AI to enhance their customer service. Speeding Up Response TimesAs an AI company as well, we see a lot of value in the customer service use case. They use AI to clearly identify the need of the customer and display the right information to the agents, thus bringing best-in-class customer service. By using real-time analysis of customer service calls, chats and emails, they can understand the conversation between the customer service representative and the customer. Embracing Speech AnalyticsOne of the most interesting paths to leveraging AI in customer service is speech analytics.

Source: Forbes July 22, 2021 12:10 UTC