Shield Insurance Broker, a service brokerage operated by Ngern Tid Lor Public Company Limited, a subsidiary of Tidlor Holdings (TIDLOR), has won the Customer Experience Solution award at the Global Retail Banking Innovation Awards 2026, organised by The Digital Banker. Mrs. Athitaya Phoonwathu, Chief Insurance Officer, stated that the award highlights the strength of Shield Insurance Broker’s omni-channel approach, which seamlessly integrates online and offline service channels. The company has also elevated Thailand’s insurance brokerage sector through its “After (Unlucky) Service” the Shield Insurance Broker 1501 Call Centre, which provides 24-hour support. In 2025, the group’s non-life insurance brokerage business demonstrated strong growth, with total premiums reaching 11,247.2 million baht, up 10.5% year-on-year—outpacing the industry’s average growth of approximately 3%. For more information, please visit www.prakantidloh.com, the Shield Insurance Broker Facebook page, or contact the Shield Insurance Broker 1501 Call Centre around the clock.

Source: Bangkok Post March 25, 2026 14:54 UTC