✉ My wife and I booked tickets to Hanoi in December on Vietnam Airlines via a travel agent and I then upgraded our seats online to exit row seats with extra legroom and paid about £300. On arrival at Heathrow, however, we were told we couldn’t sit in them because we’re over 60. We’re 66 and 63 and fit and well but despite our protestations the airline refused to budge. To add insult to injury they then allocated us bulkhead seats where we sat with two sets of parents with babies who screamed for hours. Vietnam Airlines has pointed out we should have checked its

Source: The Times March 22, 2025 14:08 UTC