Zomato founder and chief executive Deepinder Goyal’s post on X on Friday triggered a debate on India’s gig economy, drawing both praise for its candour and criticism for deflecting attention from worker pay, protections and accountability. The comments come at a time when delivery workers across major platforms are staging protests over earnings and working conditions. ADVERTISEMENTIn his post, Goyal argued that the gig economy has forced an unprecedented, direct interaction between the consuming class and the working class. According to him, app-based delivery has shattered that invisibility by placing delivery workers at the customer’s doorstep, making inequality personal and emotionally uncomfortable. What changed, the user wrote, was not visibility but bargaining power.

Source: The Telegraph January 02, 2026 14:18 UTC