We were struck by the common themes of many of the messages and by the volume so we asked for mails from unhappy Eir customers. “I have found the general wait time for their customer service line is approximately one hour. The customer service seems only to cater for customers with a service already rather than those waiting on installation,” he says. “They told me to dial 171 and into settings and I’ve done all that but it doesn’t work.”‘The customer service absolutely appalling’Lisa Molloy wants to cancel her account with Eir because she finds “the service shaky and the customer service absolutely appalling”. Eir customers are currently facing longer than normal, and longer than acceptable, wait times when contacting our customer care call centres.

Source: The Irish Times February 18, 2019 02:03 UTC