Helen Peters’s bank statement, with the payment from HMRC underlined in red. “I assumed that HMRC staff would notice their mistake when I paid my tax in November 2020, but nothing happened,” said Peters, from her modest south coast home. Peters said she tried to ring HMRC but getting hold of anyone at the time was impossible. Photograph: Wavebreak Media ltd/AlamyAfter the Guardian contacted HMRC it investigated and discovered that a member of its staff had made the mistake while trying to pay Peters a £23.39 parcel customs duty rebate. An HMRC spokesperson has told Peters that the organisation “genuinely wants to be supportive” in her case.

Source: The Guardian December 05, 2021 06:20 UTC