My wife, Diane, was astute and protective of her family and, long before she had cancer diagnosed, she decided to pay outright for a Dignity Funeral Plan. After her death I contacted Dignity and was disappointed to discover it would not provide what Diane thought she had paid for. Dignity sub-contracted the arrangements to Co-operative Funeralcare and I was told I had to pay extra for a Saturday funeral. I could see no mention of this being an extra, despite wading through the small print, but I agreed and the funeral took place in March. In December I received a circular from the Co-op inviting me to write an inscription on the reverse of a tinsel swing tag, take it to the funeral parlour and…

Source: The Times January 27, 2018 00:11 UTC