Qantas made no response to my complaint so I sacked them in 2022 and told them why. I would not fly Qantas until huge changes are made in Qantas culture. The second time was organising my elderly parents from Merimbula to Albury via Sydney, with mobility assistance requested. The four-hour layover in Sydney ended up being seven hours, while Qantas left my parents to their own devices in Sydney Airport. With less than two hours’ notice, Qantas cancelled my flight, booking me in for the same flight the following day.

Source: The Irish Times May 09, 2024 09:11 UTC