But according to industry insiders, the frustration often comes down to when you call, not just what you’re calling about. Ged Ryan, Managing Director at Consumer Link, has spent more than a decade running customer service teams. Then come Monday, you’ve got everyone rushing to get their problems sorted at the start of the week. New products or major updates can also wreak havoc on wait times. For customers, that could mean less time stuck listening to hold music, and more time getting on with their day.

Source: The Times August 24, 2025 15:20 UTC