She serves customers coffee and chats with them to understand their habits, before recommending products and service packages that would best meet the individual customer needs. With 14 years of sales experience, Miu Lam knows attentive listening to customer needs is essential. Travis Cheng is currently working at 3Shop, having joined the telecoms industry as he wanted a more challenging career. “During the sales process, we must listen attentively to customer needs, introduce products and services suitable to their needs, and build customers’ confidence in our brands, products and services,” Viki added. HTHK will continue to pursue a customer-centric strategy, attentively listen to customer needs, and provide professional service, thereby allowing customers to enjoy a unique service experience in the 5G era.