HCM CITY Many patients say they are not satisfied with the service quality of medical check-up departments at public hospitals in HCM City. Other problems that lower the patient’s satisfaction at State-owned hospitals in HCM City are procedures for check-ups covered by health insurance, instructions and seats for patients in the waiting area. Since 2017, health check-up departments at the city’s public hospitals have been equipped with automatic survey machines on patient satisfaction. She said when hospital quality is improved, patient satisfaction will improve as well and medical complaints will be reduced. The hospital’s quality improvements focus on professional quality, patient satisfaction, facilities, medical equipment and medical staff morale.
