Musbah Akkari, the new chairman of the state National Commercial Bank (NCB), one of the largest banks in Libya, has apologised to customers and promised to improve his bank’s services. ‘‘We apologize to all our valued customers for any shortcomings and pledge to do more to improve services and improve banking services for the better.’’, he said. Akkari was formerly chairman of the largest Libyan bank, the state-owned Jumhuria bank. The NCB charman was announcing a raft of new services and products in reaction to customer demand and criticism. The NCB had been a typical state-owned bank with very poor customer service and little new products.
