They had expected greater comfort, but were dismayed to find that the passenger beside them had brought his emotional support dog on board. “I heard this noise – a heavy snorting,” Mrs Press told New Zealand news outlet Stuff. But after a week passed with no news, Mrs Press e-mailed her complaints to the airline. Mrs Press rejected the offer as she felt it was inadequate compensation for the cheaper seats they ended up taking. But Mrs Press said nothing short of a full refund would do.
