Beyond financial loss, elderly victims often suffer psychological shock, which can lead to a rejection of technology altogether. Meanwhile, Vietnamese telecom operators are striving to build automatic “protective layers,” such as integrating directly into Wi-Fi modems. Viettel has proposed a model similar to Singapore’s ScamShield, with the participation of financial institutions, telecom operators, and citizens. Telecom operators provide early warnings and block scam calls, messages, and websites, and citizens share information with agencies and organizations. Equipping oneself with basic knowledge and skills to protect personal information is the “key” to staying safe in the digital environment.
