But a CBC News analysis of actual wait times found that people usually end up waiting much longer than the website's estimate. He said unreasonable wait times are among the main sources of complaints to his office. Photo: (Justin Tang/The Canadian Press)The hours-long wait times are a regular feature of Kelowna, B.C. However, service demands do fluctuate, and at times callers experience higher than normal wait times, the spokesperson said. When service needs increase, the CRA does its best to rehire experienced, previously trained contact centre service representatives.
