KUALA LUMPUR: Tenaga Nasional Bhd (TNB) encourages its customers to book appointments on a new online appointment booking service, TNBtemujanji, to reduce the waiting time with better crowd control at Kedai Tenaga during the COVID-19 pandemic. Chief retail officer Datuk Megat Jalaluddin Megat Hassan said the online medium to book in-store appointments would help customers better plan their schedule instead of waiting in a queue for their turn. "While we have been digitising relevant in-store interactions onto the myTNB platform in providing better support to our customers, we also understand that some customers still prefer in-store engagements with us,” he said in a statement today. "It’s convenient and user-friendly, empowering customers to manage their account anytime, anywhere,” he said. Since it was first introduced on June 28, 2021, TNBtemujanji has received over 4,600 appointments with Selangor, Kuala Lumpur and Johor being the top three states to receive appointment applications.
