THSRC launches onboard digital service for real-time passenger reportsStaff Writer, with CNATaiwan High Speed Rail Corp (THSR) yesterday launched a new onboard digital customer service system, allowing passengers to report issues in real time by scanning a QR code. Passengers can scan the QR code printed on safety instruction cards placed in seat pockets to access a dedicated “onboard digital service” page, the company said in a news release. After verification, users can select a report category and enter details such as train number, carriage and seat. The service is designed for issues such as noise disturbances or spilled drinks during a journey. For cases involving infants or other unavoidable noise, staff will respond with a family-friendly approach and provide appropriate assistance, it said.
