However, when I tried to sign her up for a Sparks card, so she can access any discounts and deals, we were told she needed an email and a smartphone. Other retailers offer physical cards for their loyalty schemes and this seems only fair for those who don’t have, or cannot use, a smartphone. SD, RayleighWhen you contacted M&S on social media you were told, among other things, that only existing Sparks members could continue to use physical cards. The section of its website devoted to Sparks inquiries also states “we no longer issue customers with a physical Sparks card”. “Although most customers choose to access Sparks through their desktop or app, Sparks is available to everyone.
