"I think if this technology goes wrong, it can go quite wrong, and we want to be vocal about that. These cases are alarming because more chatbots are finding their way into the workplace. The sharp focus on the dark side of chatbots has for the moment obscured the benefits derived from AI. One research has predicted that by 2023, consumers and businesses will be saving over 2.5 billion customer service hours because of chatbots. Some countries have taken the initiative to tackle the long-term risks from the rise of chatbots.
