Ryanair's stance on oversized cabin bags has created a trust issue with passengers and the public. The airline has built its reputation on straight speaking, offering no-frills services and clear expectations. However, its incentive for staff to identify oversized bags and subsequent denial of a senior executive's commission statement has raised concerns about transparency and honesty. Ryanair's unique selling point of straight speaking is now under scrutiny, as passengers question whether they can trust the airline's word. Ryanair, the low-cost airline known for its straightforward approach and no-frills services, has recently faced a significant trust issue due to its stance on oversized cabin bags.
