CAIRO - 17 July 2020: Prime Minister Mostafa Madbouli said on Saturday that President Abdel Fattah El Sisi has issued persistent directives to the government to develop a mechanism for continued contact between officials and citizens, as well as for receiving and solving people’s complaints and demands. That's why President Sisi has decreed establishing the unified complaints system, Madbouli added. Madbouli has reviewed a report on the efforts made by the cabinet’s unified government complaints system to address citizens’ complaints from 2017 to 2021. "The system has received and handled approximately 3.2 million complaints and requests for distress since its establishment until the end of June 2021, of which approximately 2.9 million complaints have been made since the government of Dr. Mostafa Madbouly took office. ", Tariq Al-Rifai, Director of the Unified Government Complaints System said.
