Philippines tops outsourcing index, beating IndiaThe report points to the country’s shift toward higher-value outsourcing roles beyond traditional voice services. 1 globally as an outsourcing destination in a global index, edging out traditional leader India on the strength of cost competitiveness, English proficiency and workforce capability. On the latest Ataraxis Global Outsourcing Talent Index, the Philippines earned a score of 90.65, ahead of Malaysia and India, which rank second and third, respectively. The report cited the Philippines’ “strong balance of cost, English, and talent” as the key drivers behind its top ranking. The index ranked the following countries as the top 10 outsourcing hubs:Philippines Malaysia India Chile South Africa Nigeria Peru Indonesia Argentina RomaniaEdge in English, infrastructureThe Philippines outperformed India in English proficiency, scoring 90 versus India’s 60, according to the index breakdown.
