Concentrix, a leader in customer service and technology, and Webhelp, a global provider of customer experience and business solutions, announced the completion of their merger on Tuesday. The new company will operate under the temporary name “Concentrix + Webhelp” until a new name is chosen. The merger positions Concentrix + Webhelp as a global leader in the customer experience sector, with an expanded portfolio of AI solutions and digital capabilities. Chris Caldwell, CEO of Concentrix + Webhelp, expressed his excitement about the new journey ahead. They are Olivier Duha, an entrepreneur, co-founder, and former CEO of Webhelp, who will serve as Deputy Chairperson, and Nicolas Gheysens, a partner in Groupe Bruxelles Lambert (GBL), the company’s largest shareholder after the Concentrix + Webhelp merger.
