A widespread outage affecting over 600,000 routers connected to Windstream's Kinetic broadband service left customers without internet access for several days last October , according to a report by security firm Lumen Technologies' Black Lotus Labs. The incident, dubbed "Pumpkin Eclipse," is believed to be the result of a deliberate attack using commodity malware known as Chalubo to overwrite router firmware. Windstream, which has about 1.6 million subscribers in 18 states, has not provided an explanation for the outage. The company sent replacement routers to affected customers, many of whom reported significant financial losses due to the disruption. ArsTechnica adds: