Kāinga Ora must pay woman after failing to act on complaints about unruly North Shore neighbour

The Tenancy Tribunal recently ruled Kāinga Ora–Homes and Communities must pay the Auckland tenant $3000 for ongoing breaches of her quiet enjoyment of her premises. The tenant has been a client of Kāinga Ora for 25 years but her problems began in 2019 with the arrival of a disorderly neighbour in the North Shore suburb of Northcross. Kāinga Ora claimed, at the time, it was in the process of relocating the troublesome neighbour but more than a year later the behaviour continued unabated. When the tenant made her second application for compensation in November 2022, after suffering more months of noisy misery, Kāinga Ora again argued it was in the process of relocating the neighbour. Kāinga Ora acknowledged receiving the tenant’s numerous email complaints, the majority regarding noise, due to the neighbour’s garage being right next to a bedroom of the tenant.