KPDNHEP to investigate AirAsia’s flights delay issue, says Nanta

PUTRAJAYA (May 9): The Domestic Trade and Consumer Affairs Ministry (KPDNHEP) will conduct an investigation on the issue of delays and rescheduling of domestic flights involving AirAsia. While taking note of consumers’ grievances and complaints, its minister Datuk Seri Alexander Nanta Linggi said the issue of flight delays to various destinations in the country had been detected since the end of last month and was still ongoing. “KPDNHEP will continue to conduct investigations from the aspect of consumers’ interest and work with the Transport Ministry to resolve this issue and ensure it does not continue,” he said in a Twitter post on Monday (May 9). Through the Twitter thread, Nanta also shared some complaints and grievances of consumers who were dissatisfied with the rescheduling of AirAsia flights, which were posted on social media. “If you feel that you have not been adequately compensated, please lodge a formal complaint with the airline before contacting Mavcom,” he said.