“The ultimate goal of hyperautomation is to automate anything that can be automated, everything from single tasks to entire business operations,” Gartner senior executive partner Michael Kung (龔培元) told reporters at a news conference in Taipei. The path to hyperautomation starts with task automation supported by robotic process automation, which is then enhanced through a combination of tools such as chatbots, smart speakers and virtual assistants, Gartner said. However, hyperautomation cannot be achieved without the help of artificial intelligence (AI), machine learning and advanced algorithms, Kung said. “It might be hard for us to visualize, but autonomous devices will be much more perceptive and will be able to interact with other devices,” Kung said. Democratization was named a forthcoming trend for next year, as more technologies are made accessible to the wider public, Gartner said.
