Canadians routinely wait hours on the phone and in person when dealing with Passport Canada, leaving many travellers infuriated by the quality of the agency's customer service. Government data from 2022-23 reveals Passport Canada only met that 20-day processing target 52 per cent of the time. But unlike other government programs, the passport service has no service standard for answering the phone or attending to customers in person. While they've promised the option in the past, the government doesn't yet allow Canadians to apply for a passport online. "Service Canada remains committed to service excellence and improving the experience for clients applying for passports," the department said.
