May 13, 2024 21:00:00Google Cloud misconfiguration deletes pension account data for over 500,000 people, backups for other regions also disappear, and data is restored from backups of other servicesIn May 2024, an issue occurred at the Australian pension fund UniSuper that prevented members from accessing their accounts. It took a week to restore the system, but UniSuper released a joint statement with Google Cloud, revealing that the issue was caused by a configuration error by Google Cloud, not a cyber attack. According to the announcement, when Google Cloud was provisioning UniSuper's private cloud service, it accidentally made a configuration error, which ultimately led to the deletion of UniSuper's subscription. Google Cloud CEO Thomas Kurian described the incident as a 'unique event' that has never happened before among Google Cloud's global clients. UniSuper also had backups in place with another service provider, which helped minimize data loss.
