Instead, Amazon said in an email there would be no refund until the "correct" item was shipped back. On top of that, the Amazon rep said the returned, fake item had been thrown out, to protect other employees. The returns customers make every day are a major expense for Amazon, Gordon says. But every returned item is carefully inspected "to accurately determine its condition," according to Boussoufa, the spokesperson. "Now they are saying they will charge me for another [order], because in their view, they've sent two," said Tabbert.
