In Thailand, Facebook and photo-sharing app Instagram, which is owned by Facebook, suffered service outages from around 10.30pm on Monday night. The outage triggered outcry among many local netizens who expressed their discontent through other social media channels. According to him, Facebook is a major platform used by small merchants to livestream their sales. There are three main channels for online sales -- social media, e-marketplaces and vendors' websites, he said. Regarding small merchants, Facebook accounts for about 30% of their sales channels, he said, noting businesses may now need to explore other channels when it comes to sales.
