Egypt - In light of the National Telecommunications Regulatory Authority’s (NTRA) efforts to enhance the quality of telecom services provided for users, the National Telecom Centre for Monitoring Service Quality — a subsidiary of the NTRA — released its quality measurement report for the third quarter (Q3) of 2022. The measurement methodology used entailed conducting quality-measuring tests on samples of voice calls and data services to determine the quality of telecom services provided for users within the Egyptian market. As for Orange, it recorded poor performance in 17 areas — up from 16 — with Upper Egypt being its weakest zone, followed by Delta, the Suez Canal, and Cairo. Meanwhile, Etisalat suffered from poor quality indicators in 14 areas — up from 12 — with Alexandria being its worst zone, followed by Upper Egypt and the Suez Canal. Finally, WE recorded poor performance in 20 areas — up from 16 — with Alexandria being its worst zone, followed by Upper Egypt, Delta, and Cairo.
