Capita will announce a new tie-up with Amazon Web Services to use advanced artificial intelligence (AI) in call centres, The Mail on Sunday understands. Capita is one of the UK's biggest outsourcers. It runs the London congestion charge and the collection of BBC licence fees, as well as Government and local authority call centres. The future: CapitaContact cuts call waiting times and provides human-sounding chatbots to solve simple online queriesCapitaContact cuts call waiting times and provides human-sounding chatbots to solve simple online queries. The announcement, expected this week, comes ahead of a capital markets day on Thursday, where new boss Adolfo Hernandez will discuss cost-cutting measures he announced earlier this year.
