Several house-sitters told CBC News they feel misled by U.K.-based company Trusted Housesitters, which some said has been irresponsible in downplaying the risks involved when taking on an international house-sitting opportunity. Meanwhile, the company maintains house-sitting is not work, despite U.S. Customs and Border Protection documents telling travellers it's considered employment. While she feels Trusted Housesitters should be held accountable, she also regrets not doing deeper research before becoming a member. She called it irresponsible that Trusted Housesitters was downplaying immigration-related roadblocks, adding she's seen dozens post similar stories online. A Canada Border Services Agency spokesperson noted officers consider all relevant factors before making a decision.