Banks’ services revenue leaps 35%Income from services of most of Viet Nam’s commercial banks surged sharply by an average of 35 per cent annually in the past three years. The achievements were a result of considerable investment by the banks to improve the quality of their retail banking services to enhance competitiveness in the market. This year, banks continuously expected the revenue from fees and retail banking services to become their main sources of income as a result of rising market demands. Vietcombank also expects to better exploit the potential retail banking segment this year. The bank last year recruited Thomas William Tobin, a senior Canadian expert in retail banking, to be its retail banking director.