Bad reception telecom subscribers’ top complaintBy Shelley Shan / Staff reporterTelecoms have been asked to provide solutions after poor reception was identified as the No. 1 source of consumer complaints that the National Communications Commission (NCC) received in the first quarter this year. From January to March, the commission received 1,234 complaints related to telecom service, down from 1,281 during the same quarter last year, NCC statistics show. However, 771 of the complaints in the first quarter were related to reception of telecom services, with 64.59 percent being about poor reception that users experienced at home or at work. The three telecoms that received the most complaints were Chunghwa Telecom, Taiwan Star and Taiwan Mobile, with 32.41 percent, 19.53 percent and 18.48 percent of the complaints.
