The public suffers because you're not going to get modernization of services, we're not going to get a lower cost structure. Story continuesProponents of digital government initiatives say they'll make public services more accessible at a lower and more standardized cost. "With the track record of large IT projects with the government, it actually challenges public confidence in that agenda," Khan said. "You should be consulting for specialized skills, you should be consulted for technologies and solutions that are outside the public service. Professional Institute of the Public Service of Canada president Jennifer Carr agrees, calling the ArriveCan debacle a "textbook example of everything that is wrong with the government's outsourcing practices."
