Related United CEO apologizes for "truly horrific" passenger incidentLaura Begley Bloom and her family had a better experience last week. Delta paid them $11,000 not to fly. Begley Bloom, her husband and her 4-year-old daughter had tickets to fly from New York to Fort Lauderdale, Florida, on Friday. She was upset not to see her grandparents and cousins," Begley Bloom, a travel editor who now runs a consulting business, told CNNMoney. "I've been a travel editor for 25 years," Begley Bloom said.

Source: CNN April 11, 2017 22:22 UTC