Marketplace has heard from many people who were unsatisfied with credit for future travel, and some have sought refunds through a chargeback from their credit card company. "But what I didn't expect was that I wouldn't get my refund, that I would only get a future travel credit." "They said the airline policy is providing me with future travel credit and [that] they need to follow with the airline policies and they cannot open it," she said. "Every time you swipe your credit card, you are protected under the card networks chargeback guidelines," he said. Eli Waldman, of MyChargeBack, says the dispute process provided by credit card companies is supposed to make cardholders feel more secure.
Source: CBC News May 22, 2020 08:00 UTC