With customer emotions running so hot, it’s essential that your auto dealership or dealership group apply as fine a polish as possible to every aspect of your customer service. Invest in an asynchronous customer service eLearning training approach, as a practical way to re-dedicate yourself, dealership-wide, to customer service training. (This includes not only current employees but future employees as well, once you incorporate this customer service eLearning it into your onboarding regimen moving forward.) If you’d like a free copy of the MAMA service recovery framework, please email me at firstname.lastname@example.org and I’ll set you up right away. Strive to deliver customer service at your automotive dealership in the authentic, unscripted style that today’s customers prefer.
Source: Forbes April 18, 2021 21:56 UTC