As a result of their capacity to merge communication and medical care, chatbots are becoming an increasingly significant role in the healthcare sector. Healthcare professionals can prioritize their clinical decision-making process and devote more time to patient care rather than data analysis thanks to this preliminary diagnostic tool. The chatbot’s AI compares reported symptoms with a vast database of medical information to suggest potential diagnoses, streamlining the initial stages of the healthcare delivery process. Navigating the complexities of AI chatbots in healthcare presents a number of issues – particularly in the African environment. Such collaborative efforts will not only increase the relevance of AI chatbots but will also develop trust and acceptance among the communities they want to serve.
