“Rogue sellers (scammers) took advantage of the situation and started offering their products on social media such as Facebook, Instagram, Twitter and others. “Many buyers were scammed and until today, we still receive complaints from consumers scammed by these sellers on social media,” he said when contacted yesterday. Baskaran said for legitimate e-commerce platforms, the type of complaints received mostly touched on their refund and return policy which were said to be tedious and time-consuming. However, he noted that recently, some issues regarding refunds and return policies from legitimate e-commerce platforms have improved slightly. On sellers on social media platforms, Baskaran said many scammers posed as sellers.
