Representative ImagePoll Should airlines provide additional training for staff on handling sudden losses? Upon his non-appearance, they were taken to his room, where he had reportedly remained undiscovered for two days. Investigations into the cause of death are ongoing.The cancellation affected numerous travellers, who received hotel accommodation and were subsequently rebooked on alternative flights.A source told The Sun: "There was no way the flight back from San Francisco could go ahead. The steward was a popular member of the team and this came as a bolt from the blue. "British Airways verified that the individual was their employee.