Business News of Tuesday, 14 November 2017Source: GCBGCB customer service to improve tremendously next year – MDManaging Director of GCB Bank, Mr. Anselm Ray SowahManaging Director of GCB Bank, Mr. Anselm Ray Sowah, said that the quality of Customer Service in the Bank will see a major turnaround by the middle of next year. “I want to see a new GCB delivering a totally different quality of service, a very efficient and exciting one right from when the customer enters GCB and staff will be provided with the necessary tools to deliver,” he assured. Mr. Sowah was commenting on three awards recently won by the Bank for service quality. GCB is known for its high standards with rules and regulations that govern banking in this country. Mr. Sowah, who is passionate about service quality and customer experience said, he would want to see a GCB that has been transformed into a brand synonymous with excellent customer service.
Source: GhanaWeb November 14, 2017 12:45 UTC