As the 21st Century technology wave improves business efficiency and service delivery in the private sector, Government is not left behind. Through advanced technological processes such as intelligent process automation, advanced analytics and AI, modes of interaction between the citizenry and government are rapidly changing, with increased opportunities for quality, efficient and reliable public service delivery. Simply stated, by leveraging on technology, governments’ world over have an opportunity to develop, improve and maximize on citizen-centric service delivery. Specifically, the embrace of smart tech in public service delivery stands to be major contributor to the overall success of the Big4 Agenda. With accurate, well analyzed and interpreted data, the government has an opportunity to facilitate real-time-decision making that will expedite public service delivery as well as optimize the use of public resources, either human, monetary or otherwise.
Source: The Star May 15, 2019 18:56 UTC